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IT Field Services

IT Field Services

IT Field Services offering from NJTechMatrix include Support of an Organization’s IT Infrastructure needs with respect to the Computing, Networking Devices and the associated Software. Though our Field Services are more focused on IT Infrastructure, we can build custom services to match the needs of our clients.

Our Services include:

First Level Service Desk Operations
L1/ L2/ L3 Support of End User Devices
Server/ Storage Support
On call and On-Site Support
Hourly Support Contracts
Contingent Staffing
Large Scale Roll outs
Help Desk Operations
Asset Management
Remote Monitoring and Support
Services Provisioning to the Infrastructure
Deployment of Applications
Relocation Services
Disk Erasure ( Disk Sanitizing) or Disk retirement Services
Establishment of correct IT security, authorization, archiving and disaster recovery policies
Administration of hardware and software
Continuous monitoring and updating various software versions
Regular virus monitoring and spam control with in Premise Infrastructure
Assistance in dealing of computing acquisition, considering the aspects of worth,quality and development of procurement plans, keeping to the approved frameworks
Additions to the Existing IT Infrastructure
Extended Support Hours
Support Technicians and Engineers Augmentation
Multi Vendor support
Tiered service levels and custom response and resolution